Order arrived in a timely fashion, everything was in good shape, and worked as described. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. Met all my expectations and more. Came looking pretty much brand new, and is extremely comfortable and adjustable to fit my 6'7" frame. I am very happy with my purchase. A great experience! Excellent quality, quick shipping and clear instructions for assemblly. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). Thanks, Crandall! No snags, just high quality service from start to finish. I still received my chair in less than a week!! The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Highly recommend. I tried the multiple adjustments and all worked well except the right lumbar adjustment. When the chair arrived, I was impressed with the careful packing. Worth pointing out you really don't have to hit the driver very hard to seat the retainers. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. No complaints. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! Boy was that the right decision. I had the chair assembled in a matter of minutes and it was everything I expected.A few days after receiving my chair I received an email from Crandall asking if everything was ok with the chair and reminding me about the 12 year warranty. Quality is excellent - like new! Highly recommend doing business with them! I got a steelcase think and it's great. It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. I highly recommend getting chairs from these guys. Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Ordering was simple, and when I decided I needed to modify my order I was able to chat with the boss himself. 10/10 would buy again, but I won't have to, for maybe 12? He was able to solve all my doubts and answered all questions regarding the chair I was looking for. Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend. I stumbled on Crandall reading a testimonial from a satisfied customer. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Looks and feels in great condition. The chair is beautiful, comfortable and encourages better posture! My son in law is ordering one for his work. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. on the frame and base, but that is to be expected and was clearly stated on their website and by David. I would definitely recommend Crandall as well as order from them again. Also, I was impressed with the very fast shipping! With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. I was looking for a good work-from-home office chair. When I retired, I really missed the comfort. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves. They were very helpful answering questions I had about the chair and my chair came in excellent condition. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. After missing the shipping promise by 2 weeks, I cancelled the order and I went to Crandall Office furniture. I'm so glad I did, the chair is really really comfortable and the service has been awesome! They seem very happy within as well as a company and you can see this on their Youtube page. Kudos to their team! THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). Easy ordering, fast shipping, and excellent customer service. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Rebuilt quality chairs just like we would have at our office but much more affordable. Fast shipment. I had my chair in less than two weeks. Truly outstanding! The chair arrived within a week or so. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. Ordered a remanufactured chair, and it came with a leaky cylinder. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. Chairs are as good as new. Hope this helps. or give this as an option? Thanks! I was looking for a good work-from-home office chair. A great deal at half the price. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. I was expecting at least a week to ship and receive the chair. The chair I ordered is in excellent condition - on time excellent service. It arrived in 8 business days. The chair I ordered looked and performed like new. (function() { Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. I immediately noticed a difference after using it for a few hours. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. Would do business with again. The unit was in great condition. I Called to get a pneumatic part for my steel case chair I bought from someone else. I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. Very happy with my remanufactured SteelCase Leap chair. The chair arrived in nearly new condition. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. The installation video was very helpful. Period. Very helpful and great costumer service!! I had a question and Steve Crandall returned my call promptly. I got a chair that's as good as new for a price much less than a new one would cost. Great chair. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! Steve and David are both great to work with. Amazingly comfortable. Highly recommend! Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. $250. A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. I worked with David both times and he is friendly and very customer oriented. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Learn about our best selling chair - the Steelcase V2 Leap & why we think it's the best chair made today! Absolutely the best service and Customer Care! Shipped within the same week I ordered it. I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". Bought this for my husband and he said it gives great back support and no more back pain. Seat cushioning need additional attention and work. Bought a remanufacturer Leap v2. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. It's a very comfortable highly adjustable chair at a great price. Great service. Top notch organization living their values. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. The chair looks nearly new. I initially ordered from a different company but they didn't have cylinders in stock. I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. I bought some padded covers from Amazon to see if that helps. Thank you for the great product and the savings! He was very open and honest about their process. I only bought some chair parts this time. Thanks!! Chair feels and operates like new. Would recommend to anyone considering steelcase chairs. I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. Amazingly comfortable. It showed up quick with great instructions and the packaging was good. At every step of the process things ran smoothly and Crandall delivered on every promise made. Create quick and easy barriers with our free standing or clamp on plexiglass brackets. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. Affordable remanufactured high-end chairs and good customer service, fast shipping. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. If you are in the market for a chair..definitely consider one from Crandall. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. I don't regret my decision! The chair arrived and I wished I bought this chair 6 months ago. I had my chairs in less than a week. Simply amazing! Great company! No complaints so far. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. I needed a good chair for full time telework and after doing research found that Steelcase was one of the top rated. Love it! I was willing to upgrade as I got a great price (open box item) on the chair anyway. Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. The cushions have been redone and are super comfortable. But it kind of makes sense. It arrived on time, as agreed. Something else useful would be a list of alternatives to the retainer installing tool. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. This is a great source. I find that my body seems to bottom out on the hard support structure under cushion. There are many others online. With Crandall you'll get good value and excellent customer service. This is a comfortable, highly adjustable chair, and it functions like new. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. Shipping was fast and the price was right, I would definitely recommend! My chair looks as good as a brand new one. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. Crandall was the perfect solution. Great service and great prices! My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters. It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. I emailed Dave on Friday asking him to confirm the appointment as we live 90 minutes from the business's location and received no response. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. Chair came in great shape. } I ordered a leap v2 last month right after I began working from home. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so I was able to get what I wanted just like that. My chair was received within a couple days (even with an ordering error on my part) and looks brand new. Hopefully just a fluke. Came quickly, easy to assemble, looks great. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. They were incredibly kind and understanding of my situation. It's great doing business with you! I purchased a Steelcase Leap V2. It was very easy to assemble. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) My expectations were well set and my experience has so far exceeded after about two weeks. Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. Chair arrived in 3 days. Well worth the price. We’ve removed the uncertainty of purchasing a second hand product. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. My chair showed up in great condition and I'd buy again! Thanks guys! They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. Couldn't be happier with their customer service! Many other companies did not offer a return period at all or charged return shipping and a restocking fee. My only complaint would be...... could you ship the base with the casters already installed? The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. 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